Stay Safe from Scams

To protect our community, we've compiled a comprehensive guide to identifying legitimate communications from our companies and avoiding online scams. Use these answers to verify all official channels, understand common fraud tactics, and learn how to report suspicious activity.

Can you explain the common "Prepaid Task" scam?

This scam involves fraudsters impersonating impact.com or affiliate marketing companies to offer enticing part-time "jobs."

How the scam unfolds

Initial contact. Scammers contact you on WhatsApp, Telegram, or social media with an offer for simple online tasks (for example, liking content or writing reviews).
Building trust. They give you small tasks and make small payments ($5 to $50) to appear legitimate, often collecting personal information under the guise of payment formalities.
Escalation. They introduce higher-paying tasks that require you to "invest" your own money upfront, promising high returns (for example, 20% or more).
The investment. You are directed to a fake platform where you make investments. Fake profits are shown to encourage you to invest more.
The loss. Your funds are suddenly frozen for fake reasons (for example, "taxes" or "penalties"), and the scammers demand more money. Eventually, they cut off all communication, and your funds are lost.

Red flags to watch for

Unsolicited job offers via messaging apps from unknown contacts.
Promises of unusually high returns with little to no risk.
Any requirement to pay upfront for an earning opportunity.
Pressure to act urgently on an investment.
Directions to use unknown platforms for tasks.
Any communication outside of official company channels.
Requests for cryptocurrency payments.

What should I do if I suspect a scam and how do I report it?

If you suspect someone is impersonating impact.com or our related companies, please email us immediately at abuse@impact.com so we can investigate. You should also report the crime to the appropriate authorities in your country:

United States: report cyber crime to the Internet Crime Complaint Center (IC3).
United Kingdom: report scams to the National Cyber Security Centre or to Action Fraud.
European Union: find methods to report for your country on the Europol website.
Australia: report cyber crimes to the Australian Cyber Security Centre.
Canada: report cyber crimes to the Canadian Anti-Fraud Centre.

How does impact.com handle governance and oversight for scam prevention?

Our commitment to transparency, ethical communication, and user protection forms part of our broader corporate governance and compliance strategy. Our approach includes:

Continuous monitoring. We actively monitor fraud reports and digital impersonation trends.
Policy and reporting. We maintain fraud prevention policies aligned with ISO/IEC 27001:2022 standards and report activity through our governance committees.
Internal protocols. All employees undergo ongoing security and compliance training, including but not limited to identifying and reporting impersonation attempts, secure handling of external communications, and participation in regular phishing and awareness exercises.
External collaboration. impact.com actively collaborates with regulatory authorities and social media platforms to investigate and remove fraudulent accounts that misuse our brand identity.

What are the key policies I should know to identify a legitimate interaction?

To protect you, we adhere to the following rules without exception:

Our employees will only contact you through the official channels listed above.
We do not use WhatsApp, Telegram, or any other unofficial messaging platforms for official communications.
We will never request confidential information or bank details outside of our secure signup process on our official platform URLs.
We do not accept cryptocurrency payments in any of our companies.

What are the major red flags of a scam?

Be on high alert if you see any of these warning signs:

Unsolicited job offers received via messaging apps (WhatsApp, Telegram) from unknown contacts.
Requests for personal information early in the communication.
Any requirement for you to pay upfront for an earning opportunity.
Promises of unusually high returns with little to no risk.
Pressure or a sense of urgency to act quickly on an investment.
Directions to use specific, unknown platforms for tasks or investments.
Any communication happening outside of our official channels.
Requests for payment in cryptocurrency or other unusual methods.

How do I report scam accounts directly to Telegram or WhatsApp?

To report scams on Telegram

Send screenshots and information to the channel @notoscam.
Send email abuse reports to abuse@telegram.org.
Use the Report spam button within group chats.

To report scams on WhatsApp

Open the chat with the user or group you want to report.
Select More (or the three dots), then Report.
Optionally, check the box to block the user and delete the chat history.
Select Report to confirm.

What are some additional security resources and best practices?

Verify the source before engaging with any job offers or requests for personal information.
Be wary of offers that seem too good to be true, especially those received via social media platforms.
Never share personal or financial information with unverified parties.
Stay informed about the latest scam tactics and educate those around you.
Use strong, unique passwords for all your accounts.
Enable two-factor authentication wherever possible.
Keep your software updated to protect against known vulnerabilities.

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